Job Introduction
As a Hotel Assistant you will use your skills and passion for hospitality and customer service every day. Your role is to provide our guests with high quality service in a family friendly environment. Our Hotel has a Kitchen team who is overall responsible for the food delivery, however, you will be expected to play a key part in assisting them.
We are looking for well presented, dedicated individuals with experience in hospitality and customer service. You will have a well-developed eye for detail and enjoy interacting with your guests. Formal qualifications or previous experience working overseas are not required; energy, enthusiasm and the ability to learn and work as part of a team are essential.
This role has many parts to it, ensuring that no two days are the same. If you are a ‘good all rounder’ within the hospitality industry, this would be a great opportunity for you.
If you wish to spend the winter working with a friend or partner, this would be a great job to apply for.
KEY RESPONSIBILITIES AND TASKS
- Take responsibility in providing an excellent care free holiday to your guests.
- Providing a friendly and welcoming atmosphere for your guests and ensuring that excellent high standards of customer service, housekeeping, restaurant service and cleaning are maintained
- Meeting and greeting guests, assisting with luggage and checking in
- Maintaining a high daily standard of cleanliness throughout all public areas of the hotel and guest bedrooms which includes dusting, hoovering, making beds, cleaning of bathrooms incl. public toilets, boot rooms, bar area and any spa/pool area are hygienically maintained.
- On ‘changeover day’, a thorough deep clean of the hotel will be required ready for your new guests
- Working as a team to prepare all the laundry ready for collection
- Assisting with weekly stock takes (cleaning & linen) and any hotel deliveries that may arrive
- Ensuring all restaurant meal services are set-up, served and delivered to an excellent standard in a friendly way; including daily menu of breakfast, afternoon tea, children's meals, canapés and dinner which may also include pre-orders and buffet areas replenishments.
- Assisting the catering team with general kitchen duties which will include pot washing, and basic food preparation
- Always adhering to Health & Safety incl. COSHH legislation and Food Hygiene best practices
- Ensuring all hotel entrances, fire exits and pathways are clear of rubbish internally and are regularly cleared of snow/ice ensuring they are safe to use
- Night duties – during times of staff shortages, there may be a requirement to assist the team by covering overnight in the hotel. Should this be required, your duties would include:
- Being first point of contact and showing due diligence for all of your guests during the night
- Conducting regular property fire, security & safety checks
- Breakfast preparation and set up
- Upkeep of communal areas and any other hotel duties as allocated at beginning of shift
- Attending the weekly staff meeting to ensure you are fully briefed on the following week’s arrivals and any other important information
- Promoting any company run event to your guests with knowledge and passion.
- Delivering a service with a smile to our guests to exceed their expectations in every way
- Assisting with any other duties as requested by the Management team, which could include bar shifts
- Assisting in the cleaning, set up and closing down of the property, both interior & exterior including staff accommodation at the beginning and end of the season
- Assisting with any other duties as requested by the Management team.
- Work with your team colleagues to ensure that all resort operations occur efficiently with minimum cost
- Uphold the reputation of Ski Famille
REQUIREMENTS OF THE ROLE
- Proven experience within the hospitality or catering industry (essential)
- Customer service experience (essential)
- Housekeeping/cleaning experience (essential)
- Enthusiastic, lively, sociable, friendly and a team player who possesses excellent communication and time management capabilities (essential)
- Flexible and adaptable approach to roles, responsibilities and working hours (essential)
- Ability to thrive under pressure (essential)
- Previous seasonal experience (desirable)
- Able to deliver excellent customer service in all circumstances & to guests of all ages
- An understanding of the differences between adult & child holiday needs
- Knowledge of snow sports is advantageous
- At least basic French language skills are preferable & would put you ahead of other applicants!
- Availability for the whole season (end November until end April)
- Current Level 2 Food Hygiene Certificate
- Upon accepting an offer, you will be asked to provide contact details for two referees who can be approached on your behalf. Please note that all Ski Famille employees are also required to obtain a clear Basic DBS check as part of the onboarding process.